Quality Models. Consultancy
| Quality Models. Consultancy |
- Quality Assurance and Control.
- Definition of Audit of Processes, best practices, Methodologies and Requisites.
- Selection of Tools.
- Establishment of processes for Verification and Validation.
- Definition for measurement and metrics, indicator reports, KPIs, SLA fulfillment.
- Technical consultancy for Contact Centers.
- Best practices for process maintenance of technological platforms.
- Technological Support sizing and projection: Technological platform evolution according to new market trends.
- Process monitoring, management and alarms for critical processes.
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